Customer Journey

Customer Home Building Journey


When customers choose to build their own homes through a residential home builder, we understand that this process can be a very involved one. At Tile Direct we recognise this customer journey and endeavour to make the tile selection process as seamless and hassle free as possible for both customers and home builders.

We see ourselves as an extension of the home builder's business and ensure the highest quality in service, tile products and installation expertise. The diagram below illustrates the typical customer home building journey: